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Return Policies

To initiate a return, please reach out to your concierge via email at support@thelandinghome.com and we’ll handle the process for you. Returns & exchange fees are dependent on the item and the brand. For all fees, you will be responsible for them in full. Please take the time to review the return policy for each brand/product below prior to making your purchase:

Akron St.

You can return or exchange an item within 30 days of delivery.

Returned items must be in brand new condition. All parts and instructions must be complete and repacked in its original packaging. Items in non-original packaging are not eligible for return. Please note that the customer is responsible for return shipping costs.

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Anglepoise

Free returns. Please note that the item(s) need to be returned in original condition and packaging. Please return within 30 days of purchase. Your refund will be processed within 14 days of receiving your returned item.

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Artfully Walls

As our prints are custom made to order according to your preferences, all of our prints are final sale and non-returnable.

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Article

If you decide your piece isn’t quite right, you have up to 30 days from the date of delivery to return your item(s). You can return your Article product for any reason — even if you just change your mind. To ensure a successful return, please make sure that your piece is in as-new condition, and that you have the original packaging on hand. All returns will incur a $49 return-shipping fee. Returns must be made in the original packaging. If you no longer have the original packaging, there is an additional $50 per item repackaging fee. Once the item is back at our warehouse it will be inspected by our team. Provided it is in as-new condition we will issue a refund less repackaging fees (if applicable), and outbound and return shipping fees.

You can exchange any product in your order up to 30 days after delivery for any reason once, free of charge. If you decide to exchange that item again (i.e. more than once) you will be responsible for any forward and return shipping fees. All exchanges must be made with the original Article packaging. If you do not have the original packaging on hand, you will be charged a $50 repackaging fee per item. Our team will work with you to coordinate a day and time that works to simultaneously drop off your new item and pick up your exchange.

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Beni Rugs

All orders are final and we cannot accept returns. Please ensure all measurements, colors, and design are correct before submitting your order!

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Blueground

Please request a return within 7 days from receiving the item. A 10% restocking fee will apply and customers are responsible for return shipment costs. All returned items must be undamaged, contain all original tags, and be in saleable condition in order to be eligible for a refund. Returns can only be made in the original packaging.

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Burrow

We’re here to create a better furniture shopping experience from top to bottom, and that includes a 30-day return policy for anything you get from Burrow. If you need help, our team is here for you. In order to offer fast and free shipping, reduce waste, and responsibly recycle or refurbish returned items, we charge a return shipping fee equal to 10% of what you paid for the product, with the original packaging intact. If you don't have the original packaging, the fee is 20% of the paid value. The fee is always capped at $250. If you decide the fabric or leg finish or anything else isn’t quite right, we offer a one-time free exchange for an item of equal or greater value. There’s no return shipping fee for your first exchange.

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Floyd

Only returns made within 30 days of delivery and in the original packaging will be accepted. Original shipping and delivery fees are nonrefundable. Only purchases made from floydhome.com within the contiguous US qualify for free return shipping within 30 days of delivery. All packages being returned must move back into transit with the approved carrier within 30 days of receiving the return labels.

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Hem

You may return your undamaged and unused Hem purchase in its original packaging within 14 days of receipt. The customer is responsible for any shipping charges associated with returning an undamaged item.

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Industry West

Because we want you to be completely satisfied with your purchase, we gladly accept returns of all regularly priced merchandise for exchange or refund as long as we are contacted within fourteen (14) days of your receipt of the product. Merchandise must be returned in the original condition. No credits or exchanges will be issued if there is evidence of excessive wear and tear. Sales merchandise cannot be returned. Please note that there will be a 10% restocking fee and return shipment cost is the responsibility of the purchaser and original shipping cost may not reflect the actual cost of shipment particularly if shipped freight. Original shipping costs are non-refundable. Returned items deemed poorly protected and therefore damaged during the shipping process will be given a 50% refund of product cost.

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Inside Weather

If you decide within the first 14 days of receiving your order that you’d like to return it, reach out to The Landing. Return shipping is free, but because each piece is custom-made to the order, there will be a restocking fee charged that is equal to 15% of your order value prior to any discounts or special offers. Returns within this period must be made in the original packaging. After the first 14 days, you may return your order within 365 days of receiving it. Returns made during this period are subject to a 25% restocking fee, and you’ll be responsible for return shipping and any associated costs. Please note that we do not offer returns on our decor items.

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k-apostrophe

Please contact The Landing within 5 days if you received damaged goods. Returns and exchanges are accepted for damaged goods and must be shipped out within 14 days of receipt. Please include original packaging and receipt. All throw blankets are woven on demand specifically for each buyer so please keep that in mind if you have any issues or concerns. It cannot be guaranteed that the colors on the website will be true to life as this depends partly on the color settings of your computer and monitor.

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Kroft

Our entire ethos, mission and values hinge on our responsibility to honor and respect our craft and the materials we use. Being a manufacturer places an emphasis on quality and functionality. If for any reason you are unsatisfied with your purchase, you may return it within 30 days of delivery. All refunds will be applied to the original form of payment, excluding the initial shipping cost, within 4-6 days of the date of return.

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Leon & George

Returns and exchanges are not accepted at this time. All Léon & George plants are guaranteed for 45 days, and come with simple care instructions as well as lifetime access to our digital plant doctors. If your plant dies within the first 45 days of arrival, and it's not due to negligence of care, we'll replace it. Contact The Landing with your order number and images of your plant.

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Miljuu

We accept returns within 14 days from the date of delivery. All items must be unused, in original condition and in the complete original packaging. We reserve the right to refuse any returns that are not in the original condition. All returns are subject to a 10% restocking fee. Original shipping costs are non-refundable and the customer is responsible for the return shipping costs. We suggest the return is shipped via a trackable carrier and insured for the full value of the product as Miljuu cannot be held responsible for any lost/damaged packages or packages returned to sender. Once the return has been received and inspected we will issue a refund, less any original shipping/restocking fees.

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Nordic Knots

If you are not 100% happy with your order you can use our 30 days return policy. You then get a full refund except for the following return fees: Blankets and Doormats – $19 per item returned. Rugs up to the size 8’x10′ – $39 per rug returned. Rugs 9’x12′ and 10’x14′ – $69 per rug returned.

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Revival Rugs

We want you to love your purchase! If for whatever reason you are unhappy with your purchase, you may initiate a return within 7 calendar days of receiving your shipment (for rugs) and within 14 calendar days of receiving your shipment (for furniture). Once your return is received by us in good condition, we’ll process the refund minus a nominal $20 USD per rug, $45 USD per furniture item, and $5 USD per cushion case or per sealed cushion insert. Furniture items must be received by Revival Rugs within 30 calendar days from the time the return is initiated. Rug pads are not eligible for refund. It takes approximately 14 business days to inspect and process your return from the day it arrives at our warehouse.

The customer is responsible for making sure the item can fit in the room of choice and can be delivered through all entry points by verifying building access and all doorway measurements. If a purchased item is declined at delivery and returned to the Revival Rugs warehouse without going through the standard Furniture Return Process, 10% of the retail price will be deducted from the refund in addition to the $45 restocking fee.

Please note that rugs, cushion cases, and cushion inserts must be undamaged, retain all original tags, and be in salable condition in order to be eligible for a refund. Cushion inserts must remain in their original sealed packaging to be eligible for return for hygienic reasons. Unfortunately, we cannot accept returns on rug pads for hygienic reasons, unless there is a product defect.

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Snowe

We’re obsessed with quality. So we can promise you the moon– or 2 of ‘em to be exact. Try our products for 60 days and if you’re not 100% satisfied, we’ll replace them or refund you. Return shipping anywhere within the Contiguous United States is on us. You will receive a credit to the original form of payment.

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Spacey Studios

No returns. However, if you would like to exchange your item: within 10 days of your order arriving, notify The Landing of your request for an exchange and the new item you would like to order. We will then send you a return label for your current print, and charge your account $10 for Domestic Shipping.

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Tackussanu Senegal

Please contact The Landing within 7 days of receiving your purchase to initiate a return. Items must be returned in the original packaging and may incur shipping charges.

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Tantuvi Rugs

Please contact The Landing within 7 days of receiving your purchase for store credit or an exchange. Most items qualify for an exchange or credit with the exception of made to order, custom pieces, and special projects. A 25% restocking fee can apply to certain items. If returning an item for credit or exchange please be sure to include tracking with insurance and ship within 7 days of correspondence.

Please keep in mind each of our pieces are 100% hand dyed and hand woven, no machines or factories are involved. We work directly with artisans and work to support the cottage industry and their rural way of life. Due to the hand made nature of our items this leads to slight color variations that enhance the unique individuality of every item. We sincerely value your business, support, and understanding of our process.

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